Ticketing software for very small businesses
Built for owner-led businesses and teams of 1–10. One tool for support email, web forms, live chat, KB and a lightweight CRM — no admin role, no implementation project.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Designed for a 1–10 person team where support is part of everyone's job.
- One inbox for email, web forms and live chat — no separate tools to wire together.
- Lightweight CRM so you remember what each customer bought and when.
- Set up the same day — sign up, forward your support email, drop the chat snippet.
- Free forever for small teams; full Pro feature set free for 90 days. No per-resolution fees.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox with assignments, tags and internal notes
- Live chat widget with availability routing
- Hosted contact form pages + iframe embed
- Public knowledge base + customer portal
- Customers + Accounts CRM with tasks and custom fields
- Macros for the questions you answer every week
- Spam and phishing classifier on inbound channels
Best fit / not best fit
Tixallo is a great fit if…
- You're an owner-led or 1–10 person business and everyone pitches in on support.
- You're tired of juggling Gmail, a chat widget and a spreadsheet.
- You want to look professional from day one without an admin or implementation project.
Tixallo is not the right pick if…
- You're already 10+ agents and need a structured admin model — see our SME page.
- You need integrated voice / call centre.
- You need a marketing-automation suite.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Is Tixallo really free for a 1–10 person business?
Yes. Free forever for small teams: up to 2 agents and 100 tickets / month, no credit card. Pro features are free for the first 90 days.
What if my team grows past 10 agents?
Tixallo scales beyond 10 — but if you're already a 10–50 person team, our SME page is a closer fit because it's framed around adding structure (owners, lifecycle, SLAs).
How long does it take to set up?
Most 1–10 person teams are answering tickets the same day. Sign up, forward your support email, drop the chat snippet on your site.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.