Ticketing software built for SaaS support teams
Tixallo gives SaaS teams a shared inbox, in-product live chat, a customer portal and a KB — without per-resolution pricing or seat-tax surprises.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Trials, churn risk and renewal questions all live in the same inbox as bugs.
- Live chat widget for in-app help and a hosted contact form for the marketing site.
- Customer + Account CRM means you see who is on which plan when triaging.
- Free forever for small teams; full Pro feature set free for 90 days.
- Automations route trial users, paying customers and billing questions differently.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared ticket inbox with assignments, tags, internal notes
- In-app live chat widget with availability routing
- Customer portal with KB search and ticket history
- Customers + Accounts CRM with plan / MRR custom fields
- Website contact forms (hosted page + iframe embed)
- Automations and SLA reminders for trial vs paid traffic
- AI assist for thread summaries and reply drafting
- Spam and phishing classifier on inbound channels
Best fit / not best fit
Tixallo is a great fit if…
- You're a 1–50 person SaaS and want one tool for chat, email, KB and CRM.
- You want a real free plan to use during your seed/early stage.
- You need to triage by plan tier, account or trial state.
- You want to drop a chat widget into your product today.
Tixallo is not the right pick if…
- You need a fully autonomous AI agent that closes tickets without humans.
- You depend on in-product tours / onboarding messaging campaigns.
- You need enterprise SOC 2 / HIPAA badging today.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Can Tixallo route trial users separately from paying customers?
Yes. Use Account custom fields (plan, trial state) and automations to route, prioritise and SLA-tier tickets based on who's writing in.
Does the chat widget work inside our app?
Yes. The Tixallo chat widget is a small JS snippet you can drop into both your marketing site and your authenticated app.
Is there a free plan we can use forever?
Yes — Tixallo is free forever for small teams. Pro is free for the first 90 days, no credit card needed to sign up.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.