A simple IT helpdesk for small businesses
Replace 'reply-all' email chains with a real ticket inbox, an internal request portal and a knowledge base — without the enterprise ITSM price tag.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Forward helpdesk@yourco.com into Tixallo and you have a ticket queue in minutes.
- Employees can submit requests via the customer portal or a hosted form page.
- Macros + automations handle the same 10 password / VPN / access requests every week.
- Free forever for small teams; full Pro feature set free for 90 days.
- Internal KB makes 'how do I…' answers self-serve.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox for IT requests with assignments and tags
- Internal request portal with ticket history
- Knowledge base for runbooks and how-tos
- Macros for repetitive password / access answers
- Automations for routing by category, priority, escalation
- Custom fields for asset / device / location
- SLA reminders for first response and resolution
Best fit / not best fit
Tixallo is a great fit if…
- You support 10–250 internal employees.
- Today you run IT requests through a shared mailbox or chat.
- You want structure (assignments, SLAs, KB) without a 6-week ITSM rollout.
Tixallo is not the right pick if…
- You need full ITIL change/problem/CMDB workflows.
- You need a deep asset-management (CMDB) module.
- You require SOC 2 / ISO / HIPAA badges as a hard procurement gate today.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Can employees submit tickets without an email?
Yes. Use the customer portal (sign-in or magic link) or a hosted contact form page on your intranet.
Can we track devices or assets per ticket?
You can use custom fields on tickets and customers for things like laptop tag, location and department. Tixallo isn't a full CMDB.
Is there a free plan?
Yes — free forever for small teams, with the full Pro feature set free for 90 days.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.