Free ticketing software for small teams
Tixallo is a free, modern ticketing system for support teams under 25. Shared inbox, knowledge base, live chat, and a lightweight CRM — all included.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Free forever — not a 14-day trick.
- Pro features included free for the first 90 days so you can compare honestly.
- No credit card required to sign up.
- All inbound channels share one inbox: email, web forms, live chat.
- Built-in CRM (customers, accounts, owners, tasks) instead of a side spreadsheet.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared ticket inbox with assignments, tags, internal notes
- Customer portal with KB search and ticket history
- Public knowledge base with article ratings
- Live chat widget with availability routing
- Website contact forms (hosted page + iframe embed)
- Automations for assignment, escalation, SLA reminders
- Customers + Accounts CRM with tasks and custom fields
- Spam and phishing classifier on inbound channels
- AI assist for summaries and reply drafting
Best fit / not best fit
Tixallo Free is a great fit if…
- You're a 1–10 person support, ops, or success team.
- You're handling tickets in a shared mailbox today and it's getting messy.
- You want to add a chat widget or contact form to your site this week.
- You don't want to be upsold every time you click a feature.
You'll outgrow Free if…
- You need to remove the small "Powered by Tixallo" branding on customer surfaces.
- You exceed the Free plan limits for tickets, agents, or KB articles.
- You need higher-volume API access or richer reporting.
Migration path
- 1
Sign up at /auth — no card, no demo call.
- 2
Add your team and connect your support email.
- 3
Drop the chat widget script into your site, or share your hosted form URL.
- 4
Optional: import from Zendesk, Freshdesk, Help Scout, Deskpro or CSV.
- 5
Reply to your first ticket the same day.
Free plans compared
| Capability | Tixallo | Alternative |
|---|---|---|
| Free forever | Yes | Most competitors are trial-only |
| Live chat included | Yes | Usually a paid add-on |
| Knowledge base included | Yes | Often gated behind tier |
| Lightweight CRM | Yes — customers + accounts + tasks | Rarely included |
| Imports | Zendesk, Freshdesk, Help Scout, Deskpro, CSV | Varies |
| Branding on Free plan | Small "Powered by Tixallo" badge | Varies |
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
What's the catch with the Free plan?
There isn't one — Tixallo Free stays free. Free workspaces show a small "Powered by Tixallo" badge on customer-facing surfaces (portal, chat widget, hosted forms). Upgrading to Pro removes the badge.
What is the 90-day Pro trial?
Every new workspace gets the full Pro feature set free for 90 days, with no card on file. After 90 days you fall back to the Free plan automatically — there's no surprise charge.
Do I get the chat widget on Free?
Yes. The live chat widget, hosted website forms and the embed snippet are part of the core product. The setup wizard at /app/settings/connect-website hands you the snippet to paste.
Can I import from my current helpdesk on the Free plan?
Yes. Zendesk, Freshdesk, Help Scout, Deskpro and CSV importers are available on Free. Very large historical imports may need a Pro workspace for higher limits.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.