Free forever ticketing software for small teams
Tixallo is a free helpdesk and ticketing system for small support teams. Shared inbox, knowledge base, live chat and a lightweight CRM — free forever for small teams, with the full Pro feature set free for 90 days. No credit card.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Free forever for small teams — not a 14-day trial in disguise.
- Full Pro feature set free for 90 days so you can evaluate honestly. No credit card.
- Email, website forms and live chat all land in the same shared inbox.
- Public knowledge base and customer portal included on the Free plan.
- Built-in CRM (customers, accounts, owners, tasks) — no side spreadsheet.
- One-click importers from Zendesk, Freshdesk, Help Scout and Deskpro when you're ready to upgrade.
A quick look
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared ticket inbox with assignments, tags and internal notes
- Up to 2 agents and 100 tickets / month on the Free plan
- Customer portal with KB search and ticket history
- Public knowledge base with article ratings
- Live chat widget with availability routing
- Website contact forms (hosted page + iframe embed)
- Customers + Accounts CRM with tasks and custom fields
- Spam and phishing classifier on inbound channels
- CSV ticket import on Free; one-click helpdesk importers on Pro
Best fit / not best fit
Tixallo Free is a great fit if…
- You're a 1–2 agent support, ops, success or internal IT team.
- You're handling tickets in a shared mailbox today and it's getting messy.
- You want a free shared inbox that also covers website forms and live chat.
- You're evaluating a free Zendesk / Freshdesk / Help Scout alternative.
- You want to add a chat widget or contact form to your site this week.
- You don't want to be upsold every time you click a feature.
When to upgrade from Free
- You need more than 2 agents or more than 100 tickets / month.
- You want to remove the small "Powered by Tixallo" badge on the portal, hosted forms, chat widget and email footers.
- You need AI suggested replies, summaries or sentiment.
- You need automations, SLA rules or advanced reporting.
- You need API and webhook access, or one-click importers from Zendesk, Freshdesk, Help Scout or Deskpro.
- You need a custom domain for your portal and emails (Business).
Migration path
- 1
Sign up at /auth — no card, no demo call.
- 2
Invite your team and connect your support email.
- 3
Drop the chat widget script into your site, or share your hosted form URL.
- 4
Optional: import from Zendesk, Freshdesk, Help Scout, Deskpro or CSV.
- 5
Reply to your first ticket the same day — Pro features stay on for 90 days.
Free plans compared
| Capability | Tixallo | Alternative |
|---|---|---|
| Free forever for small teams | Yes — up to 2 agents, 100 tickets / mo | Most competitors are trial-only |
| Credit card to sign up | No card required | Often required for trials |
| Pro feature trial | Full Pro free for 90 days | Usually 14 days |
| Shared inbox | Yes, included on Free | Usually included |
| Live chat included | Yes, on Free | Often a paid add-on |
| Website contact forms | Hosted page + embed | Often paid add-on |
| Knowledge base & portal | Yes, on Free | Often gated behind tier |
| Lightweight CRM | Customers + accounts + tasks | Rarely included |
| Imports | Zendesk, Freshdesk, Help Scout, Deskpro, CSV | Varies |
| Branding on Free plan | Small "Powered by Tixallo" badge | Varies |
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Is Tixallo really free?
Yes. Tixallo is free forever for small teams — up to 2 agents and 100 tickets / month, with no credit card. Free workspaces show a small "Powered by Tixallo" badge on customer-facing surfaces (portal, hosted forms, chat widget, branded email footers). Upgrading to any paid plan removes the badge.
What is the 90-day Pro trial?
Every new workspace gets the full Pro feature set free for 90 days, with no card on file. After 90 days the workspace falls back to the Free plan automatically — there's no surprise charge.
Is Tixallo a good free Zendesk or Freshdesk alternative?
Yes. Most teams who try Tixallo Free are leaving Zendesk, Freshdesk, Help Scout or Deskpro because the free or starter tiers became too restrictive. Tixallo includes shared inbox, knowledge base, live chat, website forms and a lightweight CRM on Free, with one-click importers available on Pro.
Do I get live chat and website forms on Free?
Yes. The live chat widget, hosted website forms and the embed snippet are part of the core product on every plan. The setup wizard inside the app gives you the snippet to paste.
What are the limits of the Free plan?
Free includes up to 2 agents and 100 tickets per month. AI assists, automations, SLA rules, advanced reporting, API and webhooks, one-click helpdesk importers and custom domain are reserved for paid plans. The full Pro feature set is unlocked free for the first 90 days so you can evaluate before deciding.
Can I import from my current helpdesk on the Free plan?
CSV import is available on Free. The one-click Zendesk, Freshdesk, Help Scout and Deskpro importers run during your 90-day Pro trial or on a paid plan. Either way, no card is required to start.
When should I upgrade from Free?
Upgrade when you need to remove the "Powered by Tixallo" branding, add more than 2 agents, exceed 100 tickets / month, or unlock AI, automations, advanced reporting, API access or one-click helpdesk imports. See the pricing page for the full breakdown.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.