Migrate from Zendesk to Tixallo

Why teams switch to Tixallo

• Native Zendesk importer — connect with a subdomain + API token.
• Tickets, comments, customers, organisations and tags all come across.
• Imports run in chunks with retries and a dead-letter queue — failed rows are surfaced, not silently dropped.
• Free forever for small teams; Pro free for 90 days while you finish migrating.
• Run Tixallo and Zendesk in parallel during cutover — forward email when ready.
• Honest about what doesn't auto-migrate (Talk recordings, triggers, marketplace apps) so there are no surprises.

A quick look

app.tixallo.com / inbox

What Tixallo includes today

We only list features that are live in Tixallo right now. No roadmap-stuffing.

• Zendesk importer (Settings → Imports → Zendesk)
• Tickets + comments preserved with author + timestamps
• Customers and organisations imported into the CRM
• Tags and basic custom fields carried over
• Chunked import with retries and dead-letter queue
• CSV import as a fallback for anything custom

Migration path

1. 1

   Sign up for Tixallo and create a workspace — no credit card needed.

2. 2

   Open Settings → Imports → Zendesk and paste your subdomain + API token.

3. 3

   Pick a date range or 'all time' and start the import — it runs in the background.

4. 4

   Review imported tickets, customers and tags; re-create your top macros.

5. 5

   When you're ready to cut over, point your support@ email at the Tixallo inbound address.

6. 6

   Replace your Zendesk Web Widget script with the Tixallo chat widget snippet.

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Frequently asked questions

• What can I migrate from Zendesk?

  Tickets and comments (with original author and timestamp), end-users / requesters as customers, organisations as accounts, tags, and core custom fields. Anything not covered out-of-the-box can come across via CSV import.

• What does NOT auto-migrate from Zendesk?

  Triggers / automations, voice (Talk) recordings, the full Help Center theme, marketplace app data, and macros. These are intentionally rebuilt in Tixallo so the rule semantics are predictable. Most teams find rebuilding 5–10 core macros and a handful of automations covers the bulk of their volume.

• Will I lose ticket history?

  Ticket and comment history is preserved with original author and timestamp. We don't promise zero-loss for every edge case — that's why we use a chunked importer with a dead-letter queue, so any rows that fail are visible and re-runnable rather than silently lost.

• How long does migration take?

  Most small teams cut over in a few days. The import itself runs in the background; the slow part is usually re-creating macros and routing rules. For very large Zendesk accounts (100k+ tickets) plan for a longer parallel-run window.

• Can I run Tixallo alongside Zendesk during cutover?

  Yes. Set up Tixallo first, point a forwarding address or alias at it, and only flip your main support@ when you're confident.

• Can I roll back to Zendesk if something goes wrong?

  Yes — because the recommended cutover is side-by-side. Your Zendesk account stays live and untouched while you import into Tixallo and route a forwarding alias. If you hit a blocker, you simply keep replying from Zendesk and stop forwarding new mail to Tixallo. The full switch (changing your main support@ MX/forwarding) only happens when you're confident.

• Do I need to pay during the migration?

  No. Sign up is free with no credit card, and every new workspace gets the full Pro feature set free for 90 days — more than enough time to migrate, validate, and decide.

Related pages

• Zendesk alternative
• Free ticketing software
• Migrate from Freshdesk
• Migrate from Help Scout
• Migrate from Deskpro
• Migrate from Intercom
• Pricing
• Product overview