Will I lose ticket history?

No. The Zendesk importer preserves tickets, comments, authors and timestamps. Anything custom that doesn't map cleanly can come in via CSV import.

How long does migration take?

Most teams cut over in a few days. The import itself runs in the background; the slow part is usually re-creating macros and routing rules.

Yes. Set up Tixallo first, point a forwarding address or alias at it, and only flip your main support@ when you're confident.

Migrate

A built-in Zendesk importer brings tickets, comments, customers, organisations and tags across — no spreadsheets, no data loss, no agency required.

Free forever for small teams · 90-day Pro trial · No credit card

Native Zendesk importer — connect with a subdomain + API token.
Tickets, comments, customers, organisations and tags all come across.
Imports run in chunks with retries and a dead-letter queue, so no silent data loss.
Free forever for small teams; Pro free for 90 days while you finish migrating.
Run Tixallo and Zendesk in parallel during cutover — forward email when ready.

Screenshots are added as we record polished product flows — placeholder kept honest on purpose.

We only list features that are live in Tixallo right now. No roadmap-stuffing.

1
Sign up for Tixallo and create a workspace — no credit card needed.
2
Open Settings → Imports → Zendesk and paste your subdomain + API token.
3
Pick a date range or 'all time' and start the import — it runs in the background.
4
Review imported tickets, customers and tags; re-create your top macros.
5
When you're ready to cut over, point your support@ email at the Tixallo inbound address.
6
Replace your Zendesk Web Widget script with the Tixallo chat widget snippet.

Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.

A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.

Will I lose ticket history?
No. The Zendesk importer preserves tickets, comments, authors and timestamps. Anything custom that doesn't map cleanly can come in via CSV import.
How long does migration take?
Most teams cut over in a few days. The import itself runs in the background; the slow part is usually re-creating macros and routing rules.
Can I run Tixallo alongside Zendesk during cutover?
Yes. Set up Tixallo first, point a forwarding address or alias at it, and only flip your main support@ when you're confident.

Free forever for small teams. Pro features free for 90 days. No credit card.