An Intercom alternative without per-resolution pricing
Tixallo bundles a live chat widget, shared ticket inbox, knowledge base, website forms and a lightweight CRM into one workspace — with a free plan that actually stays free.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Predictable plans, not per-seat-plus-per-resolution maths.
- Free forever for small teams; full Pro feature set free for 90 days.
- Live chat, tickets, KB and CRM live in the same workspace — one tool, one inbox.
- Website contact forms and a hosted form page are part of the core product.
- No credit card to sign up; no card on file when the trial ends.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Live chat widget with availability routing
- Shared ticket inbox with assignments, tags, internal notes
- Customer portal with KB search and ticket history
- Public knowledge base with article ratings
- Website contact forms (hosted page + iframe embed)
- Automations for assignment, escalation, SLA reminders
- Customers + Accounts CRM with tasks and custom fields
- Spam and phishing classifier on inbound channels
- AI assist for summaries and reply drafting
Best fit / not best fit
Tixallo is a great fit if…
- Your Intercom bill is climbing every quarter and you're not sure why.
- You want chat + email tickets + KB + CRM in one workspace.
- You're a 1–25 person team and want a real free plan, not a 14-day trial.
- You want a chat widget you can drop on your site today.
Tixallo is not the right pick if…
- You depend on Intercom's product tours / onboarding messaging product.
- You need a fully autonomous AI agent that closes tickets without humans.
- You need Intercom's deep marketing-automation surface (series, campaigns).
Migration path
- 1
Sign up for Tixallo and create a workspace — no card needed.
- 2
Replace your Intercom Messenger snippet with the Tixallo chat widget snippet from /app/settings/connect-website.
- 3
Forward your support@ inbox to your Tixallo inbound address so email and chat land together.
- 4
Re-create your most-used saved replies as Tixallo macros (usually 5–10 covers most volume).
- 5
Use the CSV import to bring in historical conversations if you need them.
Tixallo vs Intercom
| Capability | Tixallo | Alternative |
|---|---|---|
| Free plan | Free forever for small teams | Trial-only |
| Pricing model | Flat plans, no per-resolution fees | Per-seat + per-resolution / per-message |
| Live chat widget | Built-in | Built-in (Messenger) |
| Shared ticket inbox | Built-in | Inbox product |
| Knowledge base | Built-in | Help Center add-on |
| Lightweight CRM | Customers + Accounts + tasks | User + company profiles |
| Product tours | Not in scope | Available |
| Autonomous AI agent | AI assist only (drafts, summaries) | Fin AI add-on |
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Will Tixallo cost less than Intercom?
For most small support teams — yes. Tixallo Free covers a lot, and Pro is a flat plan with no per-resolution or per-message fees. The bigger your conversation volume, the larger the gap usually is.
Can I keep my Intercom chat history?
Tixallo doesn't have a one-click Intercom importer today, but you can export Intercom conversations to CSV and import them via Settings → Imports → CSV. Customers and accounts come across the same way.
Does Tixallo have an AI agent like Fin?
Not exactly. Tixallo's AI assists humans — it summarises threads and drafts replies — instead of auto-resolving tickets. We won't market AI features we haven't actually shipped.
What about product tours and onboarding messages?
Those aren't in Tixallo's scope. If product tours are mission-critical, keep a dedicated tool for that and use Tixallo for chat, tickets, KB and CRM.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.