An Intercom alternative without per-resolution pricing
Tixallo unifies ticketing and live chat in one workspace — every chat conversation becomes a tracked, assignable ticket alongside email and website forms, with a knowledge base and lightweight CRM included. Free forever for small teams; no per-resolution fees.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Predictable plans, not per-seat-plus-per-resolution maths.
- Free forever for small teams; full Pro feature set free for 90 days.
- Live chat, tickets, KB and CRM live in the same workspace — one tool, one inbox.
- Website contact forms and a hosted form page are part of the core product.
- No credit card to sign up; no card on file when the trial ends.
A quick look
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Live chat widget with availability routing
- Shared ticket inbox with assignments, tags, internal notes
- Customer portal with KB search and ticket history
- Public knowledge base with article ratings
- Website contact forms (hosted page + iframe embed)
- Automations for assignment, escalation, SLA reminders
- Customers + Accounts CRM with tasks and custom fields
- Spam and phishing classifier on inbound channels
- AI assist for summaries and reply drafting
Best fit / not best fit
Tixallo is a great fit if…
- Your Intercom bill is climbing every quarter and you're not sure why.
- You want chat + email tickets + KB + CRM in one workspace.
- You're a 1–25 person team and want a real free plan, not a 14-day trial.
- You want a chat widget you can drop on your site today.
Tixallo is not the right pick if…
- You depend on Intercom's product tours / onboarding messaging product.
- You need a fully autonomous AI agent that closes tickets without humans.
- You need Intercom's deep marketing-automation surface (series, campaigns).
Migration path
- 1
Sign up for Tixallo and create a workspace — no card needed.
- 2
Replace your Intercom Messenger snippet with the Tixallo chat widget snippet from /app/settings/connect-website.
- 3
Forward your support@ inbox to your Tixallo inbound address so email and chat land together.
- 4
Re-create your most-used saved replies as Tixallo macros (usually 5–10 covers most volume).
- 5
Use the CSV import to bring in historical conversations if you need them.
Tixallo vs Intercom
| Capability | Tixallo | Alternative |
|---|---|---|
| Free plan | Free forever for small teams | Trial-only |
| Pricing model | Flat plans, no per-resolution fees | Per-seat + per-resolution / per-message |
| Live chat widget | Built-in | Built-in (Messenger) |
| Shared ticket inbox | Built-in | Inbox product |
| Knowledge base | Built-in | Help Center add-on |
| Lightweight CRM | Customers + Accounts + tasks | User + company profiles |
| Product tours | Not in scope | Available |
| Autonomous AI agent | AI assist only (drafts, summaries) | Fin AI add-on |
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Who is Intercom a strong fit for?
Intercom fits product-led growth teams that lean heavily on in-app messaging, product tours, marketing campaigns and Fin AI auto-resolution. If you mostly need a shared inbox, live chat, KB and CRM — and don't want to be metered per resolution — Tixallo is a much simpler fit.
Is Tixallo a strong free Intercom alternative?
For most small support teams — yes. Intercom is trial-only with usage-based pricing on top; Tixallo is free forever for up to 2 agents and 100 tickets / month, with the full Pro feature set free for 90 days, no card.
Will Tixallo cost less than Intercom?
For most small support teams — yes. Tixallo Free covers a lot, and Pro is a flat plan with no per-resolution or per-message fees. The bigger your conversation volume, the larger the gap usually is.
Can I keep my Intercom chat history?
Tixallo doesn't have a one-click Intercom importer today, but you can export Intercom conversations to CSV and import them via Settings → Imports → CSV. Customers and accounts come across the same way.
Does Tixallo have an AI agent like Fin?
Not exactly. Tixallo's AI assists humans — it summarises threads and drafts replies — instead of auto-resolving tickets. We won't market AI features we haven't actually shipped.
What about product tours and onboarding messages?
Those aren't in Tixallo's scope. If product tours are mission-critical, keep a dedicated tool for that and use Tixallo for chat, tickets, KB and CRM.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.