A Freshdesk alternative without the upsell maze
Tixallo gives small teams the parts of Freshdesk they actually use — shared inbox, KB, chat, and CRM — without forcing you onto Pro just to get automations.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Free forever plan for small teams plus a 90-day Pro trial — no Garden / Estate decision tree.
- Live chat, KB, automations and CRM are part of the core product, not separate Freshchat / Freshsales upsells.
- Built-in Freshdesk importer for tickets, contacts, companies and groups.
- Modern, fast UI that doesn't feel like a 2014 admin panel.
- Honest billing — Free plan keeps the Tixallo branding badge; Pro removes it.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared ticket inbox with assignments, tags, internal notes
- Customer portal with KB search and ticket history
- Public knowledge base with article ratings
- Live chat widget with availability routing
- Website contact forms (hosted page + iframe embed)
- Automations for assignment, escalation, SLA reminders
- Customers + Accounts CRM with owner, lifecycle, tasks, custom fields
- CRM hygiene workflow (duplicate review)
- Spam and phishing classifier on inbound channels
- AI assist for summaries and reply drafting
Best fit / not best fit
Tixallo is a great fit if…
- You're on Freshdesk Free or Growth and feel pushed to Pro for basic automations.
- You want chat, KB, and CRM in one product instead of stitching Freshchat + Freshsales.
- You like a clean, opinionated UI over a sprawling admin.
- You'd rather migrate ticket history than restart from zero.
Tixallo is not the right pick if…
- You rely on Freshcaller / Freshdesk Phone for inbound voice.
- You need the full Freshworks suite (Freshsales CRM, ITSM, FSM).
- You depend on a long tail of legacy Freshdesk Marketplace apps.
Migration path
- 1
Sign up for Tixallo and create your workspace.
- 2
In Settings → Imports, choose Freshdesk and paste your Freshdesk domain + API key.
- 3
Map Freshdesk groups to Tixallo teams; map status and priority.
- 4
Run a dry import on a few hundred tickets to validate, then a full import.
- 5
Forward your support@ address to the Tixallo inbound address and replace your chat snippet.
Tixallo vs Freshdesk
| Capability | Tixallo | Alternative |
|---|---|---|
| Free plan | Free forever for small teams | Free tier exists but key features gated |
| Live chat | Built in | Freshchat (separate product) |
| Knowledge base | Built in | Available; gated by tier |
| Lightweight CRM | Customers + Accounts + tasks built in | Freshsales is separate |
| Automations | Included from Free plan | Limited on lower tiers |
| Voice / phone | Not yet | Freshcaller add-on |
| Freshdesk import | First-party importer | — |
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Will the Freshdesk import bring in companies and contacts?
Yes. The Freshdesk importer pulls tickets and conversations and seeds Tixallo's customers and accounts so your CRM side starts populated.
Do I have to rebuild my automations?
Yes — Tixallo's automation builder uses different conditions and actions than Freshdesk dispatch'r / observers, so we don't auto-translate. Most teams find rebuilding 5–10 core rules takes well under an hour.
What happens after the 90-day Pro trial?
Your workspace falls back to the Free plan automatically — no card on file means no surprise bill. You can upgrade whenever you outgrow Free.
Can I keep my Freshdesk portal URL?
Tixallo runs your portal under your Tixallo workspace; custom domain support is on the roadmap. Forwarding your support email is the usual cutover path.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.