A helpdesk built for ecommerce support
Order updates, returns, shipping questions and pre-sales chat — all in one shared inbox with a live chat widget and hosted contact forms.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Pre-sales chat on product pages converts visitors that would otherwise bounce.
- Returns, refunds and shipping queries all land in the same inbox as email.
- Customer profiles let you keep notes (preferred contact, VIP, repeat returns).
- Free forever for small teams; full Pro feature set free for 90 days.
- Hosted contact form pages mean you don't need a developer to launch support.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox for support, returns and pre-sales
- Live chat widget for product / checkout pages
- Hosted contact form page (no developer required)
- Customer profiles with order notes and tags
- Macros for the 10 questions you answer every day
- Automations for routing and SLA reminders
- Public knowledge base for shipping, returns, sizing FAQs
Best fit / not best fit
Tixallo is a great fit if…
- You're an independent or DTC store under ~50 staff.
- Most of your support volume is email + a bit of chat.
- You want a chat widget on product pages without a long setup.
- You want a free plan to start with and a flat Pro price after that.
Tixallo is not the right pick if…
- You need deep, native Shopify / Magento order-detail panels in every ticket.
- Your support is mostly voice / phone and SMS.
- You need WhatsApp Business as a primary channel.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Does Tixallo connect to Shopify?
Tixallo isn't a Shopify-first helpdesk — there's no native order panel. You can paste order links into tickets and use customer fields for VIP / repeat-return tags.
Can I put live chat on product pages?
Yes. The Tixallo chat widget is a single JS snippet you add via your theme, GTM or any tag manager.
Is there a free plan?
Yes — Tixallo is free forever for small teams, and Pro is free for the first 90 days. No credit card to sign up.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.