Ticketing software for ecommerce stores
The general ecommerce helpdesk overview — works with any storefront (Shopify, WooCommerce, BigCommerce, custom). For DTC and brand-led stores, see our ecommerce brands page.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Platform-agnostic — chat widget and contact form drop into any storefront.
- Returns, refunds and shipping queries land in the same inbox as email.
- Customer profiles keep notes (preferred contact, repeat returns) without a separate CRM.
- Hosted contact form pages mean you don't need a developer to launch support.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox for support, returns and pre-sales
- Live chat widget for product / checkout pages
- Hosted contact form page (no developer required)
- Customer profiles with order notes and tags
- Macros for the 10 questions you answer every day
- Automations for routing and SLA reminders
- Public knowledge base for shipping, returns, sizing FAQs
Best fit / not best fit
Tixallo is a great fit if…
- You run an ecommerce store on any platform and want one general support tool.
- Most of your support volume is email + some chat and forms.
- You want a chat widget on product pages without a long setup.
Tixallo is not the right pick if…
- You're a DTC brand prioritising VIP CRM and lifecycle — see ecommerce brands.
- You need deep, native Shopify / Magento order-detail panels in every ticket.
- Your support is mostly voice / phone and SMS.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
How is this different from the ecommerce brands page?
This page is the general overview for any ecommerce store on any platform. The ecommerce brands page is framed for DTC and brand-led stores that care most about VIP CRM, lifetime value and lifecycle.
Does Tixallo connect to Shopify?
Tixallo isn't a Shopify-first helpdesk — there's no native order panel. The chat widget and contact form snippet drop into any storefront, and customer context is stored in the Tixallo CRM.
Is there a free plan?
Yes — Tixallo is free forever for small teams, and Pro is free for the first 90 days. No credit card to sign up.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.