Migrate from Intercom to Tixallo

Why teams switch to Tixallo

• No per-resolution or per-message fees — predictable flat plans.
• Live chat, shared inbox, KB and CRM in one workspace, not separate add-ons.
• Free forever for small teams; full Pro feature set free for 90 days, no card.
• CSV importer runs in chunks with retries and a dead-letter queue — failed rows are surfaced, not silently dropped.
• Run Tixallo and Intercom in parallel during cutover — flip the chat widget and email forwarding only when you're ready.
• Honest about what doesn't auto-migrate (Messenger themes, Series, Fin answers, product tours) so there are no surprises.

A quick look

What Tixallo includes today

We only list features that are live in Tixallo right now. No roadmap-stuffing.

• CSV importer for conversations, contacts and companies (Settings → Imports → CSV)
• Tixallo chat widget snippet to replace the Intercom Messenger
• Email forwarding into the shared inbox so chat and email land together
• Customers + Accounts CRM (Intercom users → customers, companies → accounts)
• Macros to rebuild your most-used Intercom saved replies
• Public knowledge base to replace the Intercom Help Center

Migration path

1. 1

   Sign up for Tixallo and create a workspace — no credit card needed.

2. 2

   In Intercom, export conversations, contacts and companies to CSV (Intercom → Settings → Data → Export).

3. 3

   In Tixallo, open Settings → Imports → CSV and upload the exports — the importer runs in the background with retries.

4. 4

   Swap the Intercom Messenger snippet for the Tixallo chat widget snippet from /app/settings/connect-website.

5. 5

   Forward your support@ inbox to your Tixallo inbound address so chat and email land in the same shared inbox.

6. 6

   Rebuild your top 5–10 saved replies as Tixallo macros and re-create core routing rules.

7. 7

   Run Intercom and Tixallo in parallel for a few days, then turn the Messenger off when you're confident.

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Frequently asked questions

• What can I migrate from Intercom?

  Conversations (as tickets with comments), contacts (as customers) and companies (as accounts) come across via CSV import. Tags and basic custom fields can be mapped during import. Anything custom can come through CSV as well.

• What does NOT auto-migrate from Intercom?

  Tixallo doesn't have a one-click Intercom API importer today, so the Messenger theme, Series / outbound campaigns, product tours, Fin AI answers, marketplace app data and bot flows are intentionally rebuilt. Most teams find rebuilding 5–10 macros and a handful of routing rules covers the bulk of their volume.

• Will I lose conversation history?

  Conversation and contact history is preserved with original author and timestamp through the CSV import. We don't promise zero-loss for every edge case — that's why the importer is chunked with a dead-letter queue, so any rows that fail are visible and re-runnable rather than silently lost.

• How long does migration take?

  Most small teams cut over in a few days. The CSV import itself runs in the background; the slow part is usually re-creating macros and routing rules. For very large Intercom workspaces plan for a longer parallel-run window.

• Can I run Tixallo alongside Intercom during cutover?

  Yes. Set up Tixallo first, point a forwarding address at it, and keep the Intercom Messenger live until you're ready. Swap the chat widget snippet only when you're confident.

• Do I need to pay during the migration?

  No. Sign up is free with no credit card, and every new workspace gets the full Pro feature set free for 90 days — more than enough time to migrate, validate, and decide.

Related pages

• Intercom alternative
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• Live chat ticketing system
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• Migrate from Help Scout
• Migrate from Deskpro
• Pricing
• Product overview