Helpdesk for SMEs
Tixallo is built for growing SMEs — typically 10 to 50 agents — that need structure (owners, lifecycle, SLAs, automations, reporting) without paying for an enterprise helpdesk.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Sized for 10–50 agent teams that have outgrown a shared mailbox.
- Owners, lifecycle stages and SLA timers add structure without slowing the team down.
- Automations route, escalate and tag — so triage doesn't depend on one senior agent.
- Imports from Zendesk, Freshdesk, Help Scout and Deskpro keep your history.
- Predictable plans — no per-resolution or per-message fees.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox with assignments, tags, notes
- SLA policies with business-hours and pause rules
- Automation builder for routing, escalation and tagging
- Customers + Accounts CRM with owners, lifecycle, custom fields
- Operational reports (volume, response/resolution, agent load)
- Macros and saved replies
- AI assist for thread summaries and reply drafting
Best fit / not best fit
Tixallo is a great fit if…
- You're a 10–50 agent SME outgrowing a shared mailbox or a starter plan.
- You're adding your first SLAs, owners and automations and don't want a 6-week rollout.
- You want to migrate from Zendesk / Freshdesk / Help Scout / Deskpro without losing history.
Tixallo is not the right pick if…
- You're a 1–10 person business — our very-small-business page fits better.
- You need a 500+ agent global enterprise helpdesk with regional admins.
- You need full ITSM modules (CMDB, change, problem).
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Is the SME page different from the small-business page?
Yes. Small business is for 1–10 person teams where everyone pitches in on support. SME is for 10–50 agent teams adding structure: owners, lifecycle, SLAs, automations and reporting.
Can we import from our current helpdesk?
Yes — first-party importers for Zendesk, Freshdesk, Help Scout and Deskpro, plus CSV. History, attachments and customers come across.
What's free vs paid?
Free forever for small teams (up to 2 agents, 100 tickets / month). Pro features are free for the first 90 days; upgrade only when you need more.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.