One workspace for your entire customer experience
Tixallo combines ticketing, live chat, AI assistance, knowledge base, automations, and analytics into a single, fast workspace your team will love.
Unified support workspace
One queue for email, web forms, chat, and social — with full customer context next to every conversation.
Ticketing system
Create, assign, prioritise, tag, merge, split, and resolve tickets with the workflows your team needs.
Customer timeline
Every interaction in one place — past tickets, conversations, notes, and CSAT scores.
AI assistant
Summaries, suggested replies, intent detection, and smart article suggestions on every ticket.
Live chat & messaging
Embed a beautiful chat widget, route conversations, and convert chats to tickets seamlessly.
Knowledge base
Public help centre and internal articles with search, ratings, and AI-suggested related content.
Automations
Auto-assign, escalate, send replies, and protect SLAs with a flexible rules engine.
Analytics
Track CSAT, response time, agent performance, AI deflection, and more in real time.
Integrations
Email, Slack, Microsoft Teams, Shopify, HubSpot, Salesforce, Stripe, webhooks, and a full API.
Security & privacy
Role-based permissions, audit logs, SSO, 2FA, data export, and GDPR-ready privacy controls.