Manage your customers better with Tixallo.
Bring every support request, customer conversation, live chat, help article, and team workflow into one simple platform. Tixallo helps your team respond faster, stay organised, and deliver better service at scale.
Free forever for small teams · 90-day Pro trial · No credit card required
Multi-tab ticket workspace
12m
Avg first response
94%
SLA compliance
4.8/5
CSAT score
38%
AI deflection
The complete platform
Everything your support team needs in one place
Stop juggling inboxes, spreadsheets, and chat tools. Tixallo unifies your entire customer experience workflow.
Omnichannel inbox
Email, web forms, live chat, and social messages — handled in one shared workspace.
AI support assistant
Summaries, suggested replies, sentiment, and intent detection that learn from your team.
Knowledge base
Public help centre and internal articles your customers and agents will actually use.
Live chat
Embed a fast, branded chat widget on your site with smart routing and offline capture.
Automations & SLAs
Auto-assign, escalate, send replies, and protect SLAs with rule-based workflows.
Reporting & analytics
Track CSAT, response time, agent performance, and AI deflection in real time.
Team collaboration
Private notes, mentions, watchers, collision detection — built for teamwork.
Enterprise-ready security
Role-based permissions, audit logs, GDPR-ready privacy, and SSO when you need it.
Resolve tickets faster with AI
Tixallo's AI assistant summarises long threads, drafts replies in your team's tone, detects sentiment, and recommends the next action — so agents spend less time typing and more time helping.
- AI summaries of long conversations
- Suggested replies in your brand voice
- Sentiment & intent detection on every ticket
- Smart article suggestions for self-service
Give customers answers before they ask
Build a beautiful, searchable help centre that deflects repeat questions and keeps your team focused on the conversations that matter most. AI suggests articles for both customers and agents.
Loved by support teams
Built for fast-growing teams
“Tixallo cut our average response time in half. The AI suggestions feel like having an extra senior agent on every shift.”
Maria Alvarez
Head of Support, Northwind Co.
“Switching to Tixallo was the easiest migration we've ever done. Our team was live in under a week.”
Devon Park
Customer Ops Lead, Brightline
“We finally have one source of truth across email, chat, and our help centre. Reporting alone paid for it.”
Priya Shah
VP Customer Experience, Lumen Studio
Pricing
Simple plans that scale with you
Free forever plan. Upgrade when you need more.
Free
Free forever. For solo founders and tiny teams.
$0/forever
Start free- Shared inbox & tickets
- Customer portal & KB
- Up to 2 agents
- 100 tickets / month
Pro
For growing support teams.
$49/agent/mo
Start Pro- Everything in Starter
- AI suggested replies
- Advanced reporting
- API & webhooks
- Up to 15 agents
Business
For larger teams with higher volume.
$99/agent/mo
Start Business- Everything in Pro
- Up to 50 agents
- 25,000 tickets / month
- 10,000 AI assists
- Custom domain
Frequently asked questions
How long does it take to get set up?
Most teams are live in under a day. Tixallo includes guided setup, sample data, and an import tool for existing tickets and customers.
Do I need a credit card to try Tixallo?
No. Sign up with no card — every new workspace gets the full Pro feature set free for 90 days, then automatically falls back to the Free plan. The Free plan is free forever; upgrade to Starter, Pro or Business when you outgrow it.
Does Tixallo work with email and live chat?
Yes. Connect your support inbox, drop in our chat widget, and you'll have one unified queue across every channel.
Is the AI assistant included?
AI summaries, sentiment and suggested replies are included on Starter (50/mo), Pro (1,000/mo) and Business (10,000/mo). The Free plan focuses on the core inbox.
Can customers self-serve?
Absolutely. The customer portal and public help centre let customers find answers and track tickets without contacting an agent.
Ready to manage your customers better?
Start on the Free plan with Pro features included for 90 days. No credit card required. Set up in minutes.