Migrate from Help Scout to Tixallo
Bring conversations, threads, customers and companies from Help Scout into Tixallo using the built-in importer — with retries and a dead-letter queue so failures are visible. Run both side-by-side until you're ready to switch.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Native Help Scout importer — connect with an API key.
- Conversations and threads preserved with author + timestamps.
- Customers and companies imported into the CRM.
- Free forever for small teams; Pro free for 90 days during cutover.
- Run Tixallo and Help Scout in parallel until you're ready to switch.
- Honest about what doesn't auto-migrate (Beacon transcripts, Docs sites, workflows) so there are no surprises.
A quick look
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Help Scout importer (Settings → Imports → Help Scout)
- Conversations + threads preserved with author + timestamps
- Customers and companies imported into the CRM
- Tags and core custom fields carried over
- Chunked import with retries and dead-letter queue
- CSV import as a fallback for anything custom
Migration path
- 1
Sign up for Tixallo and create a workspace — no card needed.
- 2
Open Settings → Imports → Help Scout and paste your API key.
- 3
Pick mailboxes and a date range, then start the import.
- 4
Verify imported conversations and customers; re-create top saved replies as macros.
- 5
Forward your Help Scout mailbox to the Tixallo inbound address when ready.
- 6
Swap the Beacon widget for the Tixallo chat widget snippet.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
What can I migrate from Help Scout?
Conversations and threads (with original author and timestamp), customers, companies as accounts, tags and core custom fields. Mailboxes map to Tixallo teams. Anything custom can come in via CSV.
What does NOT auto-migrate from Help Scout?
Workflows, Docs (knowledge-base) site theming, Beacon chat transcripts (use the Tixallo widget going forward, or CSV-import history), and saved replies. Saved replies are quick to recreate as Tixallo macros — most teams find 5–10 covers the bulk of their volume.
Will Beacon (chat) move over too?
The importer focuses on Help Scout conversation data. To replace Beacon, install the Tixallo chat widget — historical chat transcripts can come in via CSV if needed.
Does it preserve note vs reply?
Yes. Internal notes are imported as internal notes and customer replies stay as customer messages.
Can I run both side-by-side?
Yes — keep Help Scout live, import in the background, and only flip your forwarding when you're ready.
How long does Help Scout migration take?
Most small teams cut over in a few days. The import runs in the background; the slow part is usually rebuilding workflows and saved replies. For larger accounts plan a longer parallel-run window.
Do I need to pay to migrate?
No. Sign up is free with no credit card, and every new workspace gets the full Pro feature set free for 90 days — enough time to migrate, validate and decide.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.