Tixallo
Migrate

Migrate from Help Scout to Tixallo

Bring conversations, threads, customers and companies from Help Scout into Tixallo using the built-in importer — with retries so nothing is silently dropped.

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Free forever for small teams · 90-day Pro trial · No credit card

Why teams switch to Tixallo

  • Native Help Scout importer — connect with an API key.
  • Conversations and threads preserved with author + timestamps.
  • Customers and companies imported into the CRM.
  • Free forever for small teams; Pro free for 90 days during cutover.
  • Run Tixallo and Help Scout in parallel until you're ready to switch.

A quick look

Screenshots are added as we record polished product flows — placeholder kept honest on purpose.

What Tixallo includes today

We only list features that are live in Tixallo right now. No roadmap-stuffing.

  • Help Scout importer (Settings → Imports → Help Scout)
  • Conversations + threads preserved with author + timestamps
  • Customers and companies imported into the CRM
  • Tags and core custom fields carried over
  • Chunked import with retries and dead-letter queue
  • CSV import as a fallback for anything custom

Migration path

  1. 1

    Sign up for Tixallo and create a workspace — no card needed.

  2. 2

    Open Settings → Imports → Help Scout and paste your API key.

  3. 3

    Pick mailboxes and a date range, then start the import.

  4. 4

    Verify imported conversations and customers; re-create top saved replies as macros.

  5. 5

    Forward your Help Scout mailbox to the Tixallo inbound address when ready.

  6. 6

    Swap the Beacon widget for the Tixallo chat widget snippet.

Import your existing help desk

Add Tixallo to your website in minutes

Website contact forms

Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.

Add Tixallo to your website

Live chat widget

A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.

See live chat

Frequently asked questions

  • Will Beacon (chat) move over too?

    The importer focuses on Help Scout conversation data. To replace Beacon, install the Tixallo chat widget — historical chat transcripts can come in via CSV if needed.

  • Does it preserve note vs reply?

    Yes. Internal notes are imported as internal notes and customer replies stay as customer messages.

  • Can I run both side-by-side?

    Yes — keep Help Scout live, import in the background, and only flip your forwarding when you're ready.

Related pages

Try Tixallo free

Free forever for small teams. Pro features free for 90 days. No credit card.

Start freeImport your existing help desk