Migrate from Deskpro to Tixallo
Bring Deskpro tickets, messages, contacts and organisations into Tixallo using the native importer — with retries and a dead-letter queue.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Native Deskpro importer — connect with your Deskpro URL + API key.
- Tickets and messages preserved with author + timestamps.
- Contacts and organisations imported into the CRM.
- Free forever for small teams; Pro free for 90 days during cutover.
- Keep Deskpro running until you're confident in Tixallo.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Deskpro importer (Settings → Imports → Deskpro)
- Tickets + messages preserved with author + timestamps
- Contacts and organisations imported into the CRM
- Tags and core custom fields carried over
- Chunked import with retries and dead-letter queue
- CSV import as a fallback for anything custom
Migration path
- 1
Sign up for Tixallo and create a workspace — no card needed.
- 2
Open Settings → Imports → Deskpro and paste your Deskpro URL + API key.
- 3
Choose a date range and start the import — it runs in the background.
- 4
Verify imported tickets, contacts and tags; re-create your top macros.
- 5
Forward your Deskpro support address to the Tixallo inbound address when ready.
- 6
Replace any Deskpro chat widget with the Tixallo chat widget snippet.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Will internal notes move over?
Yes. Notes stay as internal notes and customer messages stay as customer messages.
What about custom fields and SLAs?
Core fields are mapped automatically; unusual fields can come in via CSV. SLAs are re-created in Tixallo (Settings → SLAs) since rule logic differs.
Can I migrate gradually?
Yes — run both side-by-side and only point your support@ forwarding at Tixallo when you're satisfied.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.