Tixallo
Migrate

Migrate from Deskpro to Tixallo

Bring Deskpro tickets, messages, contacts and organisations into Tixallo using the native importer — with retries and a dead-letter queue so failures are visible. Run both side-by-side until you're ready to switch.

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Free forever for small teams · 90-day Pro trial · No credit card

Why teams switch to Tixallo

  • Native Deskpro importer — connect with your Deskpro URL + API key.
  • Tickets and messages preserved with author + timestamps.
  • Contacts and organisations imported into the CRM.
  • Free forever for small teams; Pro free for 90 days during cutover.
  • Keep Deskpro running until you're confident in Tixallo.
  • Honest about what doesn't auto-migrate (triggers, ITSM modules, on-prem-only data) so there are no surprises.

A quick look

app.tixallo.com / inbox
Tixallo support workspace with ticket inbox, statuses and assignees

What Tixallo includes today

We only list features that are live in Tixallo right now. No roadmap-stuffing.

  • Deskpro importer (Settings → Imports → Deskpro)
  • Tickets + messages preserved with author + timestamps
  • Contacts and organisations imported into the CRM
  • Tags and core custom fields carried over
  • Chunked import with retries and dead-letter queue
  • CSV import as a fallback for anything custom

Migration path

  1. 1

    Sign up for Tixallo and create a workspace — no card needed.

  2. 2

    Open Settings → Imports → Deskpro and paste your Deskpro URL + API key.

  3. 3

    Choose a date range and start the import — it runs in the background.

  4. 4

    Verify imported tickets, contacts and tags; re-create your top macros.

  5. 5

    Forward your Deskpro support address to the Tixallo inbound address when ready.

  6. 6

    Replace any Deskpro chat widget with the Tixallo chat widget snippet.

Import your existing help desk

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Website contact forms

Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.

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Live chat widget

A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.

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Frequently asked questions

  • What can I migrate from Deskpro?

    Tickets and messages (with original author and timestamp), people as customers, organisations as accounts, departments mapped to Tixallo teams, tags and core custom fields. Anything unusual can come across via CSV import.

  • What does NOT auto-migrate from Deskpro?

    Triggers and escalations, ITSM-specific records (CMDB, problem/change), portal theming, and any data only stored in an on-prem Deskpro instance you can't expose via API. SLAs are intentionally rebuilt in Tixallo so the rule semantics are predictable.

  • Will internal notes move over?

    Yes. Notes stay as internal notes and customer messages stay as customer messages.

  • What about custom fields and SLAs?

    Core fields are mapped automatically; unusual fields can come in via CSV. SLAs are re-created in Tixallo (Settings → SLAs) since rule logic differs.

  • Can I migrate gradually?

    Yes — run both side-by-side and only point your support@ forwarding at Tixallo when you're satisfied.

  • How long does Deskpro migration take?

    Most small teams cut over in a few days. The import runs in the background; the slow part is rebuilding triggers and SLAs. For very large or on-prem Deskpro instances plan a longer parallel-run window.

  • Do I need to pay to migrate?

    No. Sign up is free with no credit card, and every new workspace gets the full Pro feature set free for 90 days — enough time to migrate, validate and decide.

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Free forever for small teams. Pro features free for 90 days. No credit card.

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