A Help Scout alternative that keeps things simple
The same calm shared-inbox experience, plus a knowledge base, live chat, lightweight CRM, and a free tier for small teams.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Same conversational shared-inbox feel — no enterprise ticket form bloat.
- Free forever for small teams; Pro features included free for 90 days.
- Live chat widget and website forms are part of the core product.
- Customers, accounts, owners, lifecycle and tasks built in — no Beacon-only customer view.
- First-party Help Scout importer pulls conversations, customers and mailboxes.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox with assignments, tags, internal notes
- Customer portal with KB search and ticket history
- Public knowledge base with article ratings
- Live chat widget with availability routing
- Website contact forms (hosted page + iframe embed)
- Automations for assignment, escalation, SLA reminders
- Customers + Accounts CRM with tasks and custom fields
- AI assist for summaries and reply drafting
Best fit / not best fit
Tixallo is a great fit if…
- You love Help Scout's tone but need a free plan.
- You want CRM-style customer records without buying a separate product.
- You want one tool for email + chat + KB + forms.
- You'd rather migrate conversations than rebuild from scratch.
Tixallo is not the right pick if…
- You depend on Help Scout's Beacon site widget for in-app messaging at scale.
- You need Docs sites with multiple branded portals today.
- You need Help Scout's full reporting depth (Plus tier dashboards).
Migration path
- 1
Sign up for Tixallo and create a workspace.
- 2
In Settings → Imports, choose Help Scout and paste an API key.
- 3
Map mailboxes to Tixallo teams.
- 4
Run a sample import, review the result, then commit a full import.
- 5
Forward your Help Scout mailbox to the Tixallo inbound address.
Tixallo vs Help Scout
| Capability | Tixallo | Alternative |
|---|---|---|
| Free plan | Free forever for small teams | Trial-only |
| Shared inbox | Yes | Yes |
| Knowledge base | Built in | Docs (paid tier) |
| Live chat | Built-in widget | Beacon messaging |
| Lightweight CRM | Customers + Accounts + tasks | Customer profile only |
| Help Scout import | First-party importer | — |
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Does Tixallo feel like Help Scout day to day?
The shared-inbox flow is intentionally similar — conversations, replies, internal notes, assignments. Tixallo adds first-class tickets and CRM on top so you can grow without switching tools.
What does the Help Scout importer pull?
Conversations, customers, mailboxes and basic metadata. You can map mailboxes to Tixallo teams and choose how status maps before committing.
Can I keep using my Beacon snippet?
You'll swap the Beacon snippet for Tixallo's chat widget script. The setup wizard at /app/settings/connect-website gives you the exact snippet to paste.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.