Email-to-ticket system
Forward your support@ inbox to Tixallo and get a real ticketing system on top of email — assignments, internal notes, tags, automations and SLAs.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Forward your support@ alias and you're in business — no MX changes required.
- Each email becomes a ticket with assignments, status, tags and internal notes.
- Threads stay together; replies from your team go out from your support address.
- Automations route, tag and prioritise based on subject, sender or content.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Inbound email-to-ticket with attachments and rich content
- Outbound replies sent from your support address
- Assignments, tags, internal notes, merge
- Saved views and macros
- Automations for routing, tagging and SLA reminders
- Customers + Accounts CRM (auto-created from senders)
- Spam and phishing classifier on inbound channels
Best fit / not best fit
Tixallo is a great fit if…
- You currently run support out of a shared Gmail / Outlook mailbox.
- You want assignments and notes without losing email familiarity.
- You want one place to see every customer email.
Tixallo is not the right pick if…
- You only need a basic auto-responder.
- You don't want any portal or KB at all.
- You need Exchange-style calendar / mail integration as the core feature.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
How do I get email into Tixallo?
Forward your support address (e.g. support@yourdomain.com) to the Tixallo inbound address shown in Settings → Email channel. Use any forwarding rule your provider supports.
Will replies go from our address?
Yes — outbound replies are sent from your support address so customers see consistent branding.
Free plan?
Free forever for small teams (2 agents, 100 tickets / month). Pro features are free for the first 90 days, no card.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.