A helpdesk with a real CRM inside it
Stop juggling a helpdesk and a separate spreadsheet of customers. Tixallo brings tickets and a lightweight CRM together — owners, accounts, lifecycle stages, custom fields and tasks.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Customer and account records sit next to every ticket.
- Owners + lifecycle stages so you know who handles which account and where it stands.
- Custom fields on customers and accounts (no second tool, no Zapier glue).
- CRM tasks tied to customers — follow-ups don't get lost.
- Duplicate review workflow keeps the CRM clean.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Customers + Accounts CRM with owner, lifecycle, custom fields
- Tasks attached to customers and accounts
- CRM hygiene: duplicate review
- Audit logging on owner and lifecycle changes
- Account view that shows every ticket, message and task in one place
- Spam and phishing classifier on inbound channels
Best fit / not best fit
This is a great fit if…
- You're maintaining a customer spreadsheet alongside your helpdesk.
- You want one workspace for support and lightweight account management.
- You want owners and lifecycle stages on accounts without buying a full CRM.
- You want custom fields on customers without an admin project.
Not the right pick if…
- You need a full sales CRM with pipelines, deals and forecasting.
- You need marketing automation (sequences, drip campaigns).
- You need a quoting / CPQ workflow.
Migration path
- 1
Sign up for Tixallo — no card needed.
- 2
Import customers and accounts via CSV (Settings → Imports).
- 3
Set owners and lifecycle stages on your top accounts.
- 4
Add the custom fields your team actually uses.
- 5
Use tasks to track follow-ups instead of personal to-do lists.
Tixallo CRM vs helpdesk + spreadsheet
| Capability | Tixallo | Alternative |
|---|---|---|
| Customers next to tickets | Yes | No — separate tool |
| Account-level view | Yes — every ticket + message + task | Manual roll-up |
| Owners + lifecycle stages | Built in | Manual |
| Custom fields | Built in (customers + accounts + tickets) | Spreadsheet columns |
| Duplicate hygiene workflow | Built in | Manual |
| Audit log on owner / lifecycle | Yes | No |
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Website contact forms
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See live chatFrequently asked questions
Is this a real CRM or just a customer profile?
It's a lightweight CRM, not a full sales CRM. You get accounts, owners, lifecycle stages, custom fields, tasks, duplicate hygiene and audit logging — but no deal pipelines or forecasting.
Will it replace HubSpot or Salesforce?
For support-led teams, often yes. For sales-led teams running pipelines and deals, no — keep your sales CRM and use Tixallo for support and account management.
Can I import my customer list?
Yes — CSV import for customers and accounts is built in. The Zendesk / Freshdesk / Help Scout / Deskpro importers also seed customers and accounts automatically.
Does the CRM work on Free?
Yes. The CRM (customers, accounts, owners, lifecycle, tasks, custom fields) is part of the core product on Free. Higher limits and the no-branding option come with Pro.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.