Customer support software built for agencies
Run support across many client accounts from one shared inbox — with per-account SLAs, tasks, a portal, and a real CRM.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Group conversations by Account so each client's history stays together.
- SLAs and escalation rules per account, not just per workspace.
- Tasks let you turn 'we'll get back to you' into actual tracked work.
- Customer portal gives each client a clean place to file and track tickets.
- Free forever for small teams; Pro free for 90 days; no credit card.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox with per-account grouping
- Accounts CRM with custom fields (plan, retainer, owner)
- Tasks linked to tickets and accounts
- Customer portal for client self-service
- Per-account SLAs and escalation rules
- Macros for the 10 client questions you answer every week
- Automations to route by client, priority or topic
Best fit / not best fit
Tixallo is a great fit if…
- You're a 5–50 person agency supporting many client accounts.
- You bill by retainer or project and need clear SLA tracking.
- You want clients to file and track requests in a portal.
Tixallo is not the right pick if…
- You need fully white-labelled per-client portals on each client's domain.
- Your team's primary tool needs to be a project-management suite, not a helpdesk.
- You require deep voice / phone routing.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Can we separate work by client?
Yes. The Accounts model groups customers and tickets by client, with per-account fields, owners and SLAs.
Can each client log into a portal?
Yes. The customer portal lets contacts sign in (or use magic links) to file and track tickets.
Is there a free plan?
Yes — free forever for small teams, with Pro free for the first 90 days. No credit card.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.