Customer support software for small business
Broader than a ticket queue. Tixallo covers the whole small-business customer service operation — multi-channel inbox, self-service KB and portal, CSAT, and a CRM that ties it together.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Whole-operation view: inbox, self-service, satisfaction, customer history — not just tickets.
- Customer portal lets people track and reply to their own tickets — fewer 'what's the status?' emails.
- CSAT surveys after a reply, with reporting tied back to agent and channel.
- Knowledge base deflects repetitive questions before they hit the inbox.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox covering email, chat and forms
- Public knowledge base + branded customer portal
- CSAT survey after agent reply, with reports
- Customers + Accounts CRM with custom fields
- Macros, automations and SLA reminders
- Operational reports (volume, response, resolution, CSAT)
- Spam and phishing classifier on inbound channels
Best fit / not best fit
Tixallo is a great fit if…
- You think in terms of 'customer service', not just 'tickets'.
- You want self-service (KB + portal) alongside the inbox.
- You want to measure satisfaction (CSAT) and not just volume.
Tixallo is not the right pick if…
- You only need a shared inbox — start with our ticketing page instead.
- You need integrated voice / call centre.
- You need a marketing-automation suite.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
How is this different from your ticketing page?
Ticketing pages focus on the inbox + queue. This page is the operations view: inbox plus self-service (KB + portal), CSAT and a CRM — the whole customer-service surface.
What's actually free?
Up to 2 agents, 100 tickets / month, shared inbox, KB, chat, portal and CRM. Pro features (AI, automations, advanced reporting, API) are free for the first 90 days.
Can customers reply without an account?
Yes — they can reply by email, or sign in to the customer portal to track and respond to their own tickets.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.