Ticketing system with automation
Tixallo's automation builder routes, tags and prioritises tickets across email, forms and chat — and reminds you when SLAs are about to slip.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Visual automation builder — no code or admin certification.
- Trigger on subject, sender, content, custom fields, account or tag.
- Actions: assign, tag, set status / priority, send macro, alert.
- SLA timers with escalation reminders.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Automation builder (rules + actions)
- SLA timers and escalation reminders
- Macros and saved replies
- Saved views with multi-condition filters
- Per-account SLAs and routing
- Inbound and outbound triggers
- Audit logging on key changes
Best fit / not best fit
Tixallo is a great fit if…
- You spend too much time hand-routing tickets.
- You want SLA reminders without configuring an enterprise tool.
- You support different customers with different priorities.
Tixallo is not the right pick if…
- You need a full BPM / workflow engine.
- You need decision-tree bots that resolve tickets without humans.
- You need to script automations in code today.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Can we route by customer or account?
Yes — automations and SLAs can target specific accounts or account properties (e.g. plan, region).
Does the free plan include automations?
Automations and SLA rules are part of the Pro feature set, which is free for the first 90 days. After that they're available on Starter+.
Can we test rules before turning them on?
Yes — automations have a draft state and run history so you can validate before going live.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.