Ticketing software for B2B support teams
Tixallo gives B2B teams accounts, owners, per-account SLAs and a real CRM so support is in the same context as the customer relationship.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Accounts model groups every conversation by customer company.
- Per-account SLAs and escalation rules — not one-size-fits-all.
- Owners and tasks turn 'we'll get back to you' into tracked work.
- Custom fields on accounts (plan, MRR, contract end) feed automations.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Accounts CRM with custom fields, owners, lifecycle
- Per-account SLAs and escalation rules
- Tasks linked to tickets and accounts
- Customer portal scoped to a contact's account
- Automations that route by account, plan or topic
- Customers (contacts) linked to accounts with custom fields
- AI assist for thread summaries and reply drafting
Best fit / not best fit
Tixallo is a great fit if…
- You sell to other businesses and want support in the customer context.
- Different customers need different SLAs.
- You'd like one tool for tickets and lightweight CRM.
Tixallo is not the right pick if…
- You need a full sales CRM with pipelines and forecasting.
- You need ABM-style marketing automation.
- You require deep call-centre / IVR routing.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Can we set different SLAs per customer?
Yes. SLAs and escalation rules can target specific accounts or account properties (e.g. plan = Enterprise).
Is there a CRM included or do we need a separate one?
A lightweight CRM is included — customers, accounts, owners, tasks, custom fields. It's enough for support context; pair with a sales CRM if you need pipelines.
What does the free plan include?
Up to 2 agents, 100 tickets / month, the shared inbox, KB, chat, portal and CRM. Pro is free for the first 90 days, no credit card.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.