Support ticket system
Tixallo is a modern support ticket system for small teams — shared inbox, assignments, automations, SLAs, knowledge base and a lightweight CRM.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Real tickets on top of email, web forms and chat — not just a shared inbox label.
- Assignments, tags, internal notes, merge and saved views.
- Automations and SLA reminders so the urgent stuff doesn't slip.
- KB and customer portal so customers can self-serve the easy questions.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared ticket inbox with assignments, tags and notes
- Saved views and macros
- Automations and SLA reminders
- Public knowledge base + customer portal
- Live chat widget and hosted contact forms
- Customers + Accounts CRM with custom fields
- AI assist for thread summaries and reply drafting
Best fit / not best fit
Tixallo is a great fit if…
- You're outgrowing a shared mailbox or a sticky-notes process.
- You want assignments, tags and SLAs without enterprise admin.
- You want one tool for tickets and lightweight CRM.
Tixallo is not the right pick if…
- You need a workflow tool primarily for engineering bug-tracking.
- You need integrated voice / call centre.
- You need full ITSM modules (CMDB, change).
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
How is this different from a shared inbox?
A shared inbox shows email; a ticket system adds status, assignment, SLAs, tags, notes, merge, custom fields and automations on top — so nothing is dropped.
Can customers see their tickets?
Yes — the customer portal lets contacts sign in (or use magic links) to file and track tickets and search the KB.
Free plan?
Free forever for small teams (2 agents, 100 tickets / month). Pro features are free for the first 90 days, no card.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.