Ticketing system with knowledge base
Tixallo bundles a real ticketing system with a public knowledge base and customer portal — so customers can self-serve the easy questions.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Public KB with article ratings, search and categories.
- Customer portal with KB search built in.
- Macros that link to KB articles in a click.
- Lower ticket volume on the questions you've already answered.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox with assignments, tags, internal notes
- Public KB with article ratings
- Customer portal with KB search and ticket history
- Macros that can link to KB articles
- Saved views and automations
- Customers + Accounts CRM with custom fields
- Spam and phishing classifier on inbound channels
Best fit / not best fit
Tixallo is a great fit if…
- You answer the same 20 questions every week.
- You want self-service to lower volume without changing tools.
- You want KB and tickets in one workspace.
Tixallo is not the right pick if…
- You need a multi-brand Docs / KB platform with full theming.
- You need community forum software as the core product.
- You need a docs site for engineering documentation primarily.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Is the KB indexable by Google?
Yes — public KB articles are public pages with their own metadata and live in the sitemap.
Can articles be internal only?
Yes — articles can be public, signed-in only, or internal-only for your team.
Free plan?
Free forever for small teams (2 agents, 100 tickets / month). Pro features are free for the first 90 days, no card.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.