Support software for growing teams
Tixallo gives growing support teams one tool that scales from a 2-person mailbox to a 50-agent operation — no painful migration when you cross 10 agents.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Same tool from your first hire to your 50th.
- Shared inbox, KB, chat, CRM and automations all in one workspace.
- Predictable plans — no per-resolution or per-message fees.
- Free forever for small teams; full Pro feature set free for 90 days.
- Importers from Zendesk, Freshdesk, Help Scout and Deskpro when you arrive.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox with assignments, tags, internal notes, merge
- Live chat widget and hosted contact forms
- Public KB + customer portal
- Customers + Accounts CRM with custom fields, owners, lifecycle
- Automations and SLA reminders (Pro trial)
- Saved views and macros
- AI assist for thread summaries and reply drafting (Pro trial)
Best fit / not best fit
Tixallo is a great fit if…
- You're 2–10 today and want a tool you'll still use at 30.
- You want one workspace, not a stack.
- You want to migrate from Zendesk / Freshdesk without losing history.
Tixallo is not the right pick if…
- You're already 100+ agents and need full enterprise depth.
- You need integrated voice / call centre.
- You need full ITSM modules (CMDB, change).
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Will Tixallo grow with us?
Up to ~50 agents comfortably today. We'll tell you honestly when an enterprise helpdesk would serve you better.
Can we change plan as we grow?
Yes. Move between Free / Starter / Pro / Business as the team grows; usage limits and features adjust automatically.
Free plan?
Free forever for small teams (2 agents, 100 tickets / month). Pro features are free for the first 90 days, no card.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.