Ticketing software for manufacturing
Tixallo gives manufacturers one shared inbox for warranty claims, RMAs and B2B account questions — with accounts, SLAs and full ticket history.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Group every claim by Account so the next person sees the full history.
- SLAs and escalation rules per account or product line.
- Custom fields on tickets and accounts for serial, batch, RMA number.
- Customer portal so distributors and B2B buyers can file and track claims.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox with assignments, tags, internal notes, merge
- Accounts CRM with custom fields (region, distributor, contract)
- Customer portal for distributors and B2B contacts
- Per-account SLAs and escalation rules
- Custom fields on tickets (serial, batch, RMA number)
- Macros for warranty triage and standard responses
- Audit logging on owner and lifecycle changes
Best fit / not best fit
Tixallo is a great fit if…
- Your support team handles warranty / RMA / B2B account questions.
- You need a portal for distributors and resellers.
- You want one record per account with full claim history.
Tixallo is not the right pick if…
- You need full ERP integration as the central tool.
- You need MES / shop-floor workflows in the helpdesk.
- You require deep field-service dispatch as a single product.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Can we capture serial numbers and RMA numbers?
Yes — define ticket and account custom fields. Automations and saved views can filter or route on those fields.
Can distributors file claims through a portal?
Yes. Each contact can sign in (or use magic links) and only sees tickets attached to their account.
Is the free plan enough to start?
Often, yes. Free covers up to 2 agents and 100 tickets / month. Pro is free for the first 90 days so you can evaluate fully.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.