Ticketing software for logistics teams
Tixallo gives logistics teams a shared inbox for shipment queries, claims and B2B account support — with accounts, SLAs and a customer portal.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Group every shipment / claim conversation by Account.
- Per-account SLAs for key shippers and B2B customers.
- Custom fields on tickets for tracking number, lane, claim reference.
- Customer portal for B2B contacts to file and track claims.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox with assignments, tags, notes, merge
- Accounts CRM with custom fields (region, contract, lanes)
- Customer portal for B2B contacts
- Per-account SLAs and escalation rules
- Custom fields on tickets (tracking, lane, claim reference)
- Macros for claim triage and standard responses
- Spam and phishing classifier on inbound channels
Best fit / not best fit
Tixallo is a great fit if…
- You're a logistics / 3PL / freight team handling claims and shipment queries.
- You support B2B shippers with specific SLAs.
- You want one record per account with full history.
Tixallo is not the right pick if…
- You need a TMS (transport management system) as the core tool.
- You need EDI-driven workflow automation in the helpdesk.
- You need integrated voice / call centre as a primary channel.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Can we link a ticket to a shipment / tracking number?
Yes — define ticket custom fields and use saved views to filter by them.
Can our biggest accounts have tighter SLAs?
Yes. SLAs and escalation rules can target specific accounts or account properties.
Free plan?
Free forever for small teams (2 agents, 100 tickets / month). Pro features are free for the first 90 days, no card.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.