Ticketing software for field service teams
Tixallo gives field service teams a shared inbox and customer portal for everything that happens before and after the on-site visit.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- One inbox for booking changes, follow-ups and post-visit questions.
- Customer portal so site contacts can file and track requests.
- Per-account SLAs for contracted maintenance customers.
- Tasks let you turn a visit follow-up into tracked work.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox with assignments, tags and internal notes
- Accounts CRM (sites, contracted customers)
- Tasks linked to tickets and accounts
- Customer portal for site contacts
- Per-account SLAs and escalation rules
- Macros for booking and follow-up replies
- Mobile-friendly agent app + PWA
Best fit / not best fit
Tixallo is a great fit if…
- You run a field service / installation / maintenance team.
- You need a tidy place for booking and follow-up emails.
- You support contracted accounts with promised response times.
Tixallo is not the right pick if…
- You need a full FSM with route optimisation and dispatch.
- You need offline-first mobile workflows for technicians.
- You need parts inventory in the same tool.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Is this a replacement for our scheduling / dispatch tool?
No — Tixallo handles the customer-facing communication around scheduling and follow-ups, not route optimisation or dispatch.
Can site contacts log in to track jobs?
Yes. The portal supports password and magic-link sign-in, scoped per account.
Free plan?
Free forever for small teams (2 agents, 100 tickets / month). Pro features are free for the first 90 days, no card.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.