Helpdesk for DTC and ecommerce brands
For direct-to-consumer brands that treat support as part of brand experience — VIP CRM, lifetime value tagging and lifecycle stages alongside returns and pre-sales chat.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Customer custom fields for VIP, lifetime value and last order — surfaced on every ticket.
- Lifecycle stages on accounts so loyal customers get the white-glove treatment automatically.
- Macros and brand-voice templates keep replies on-tone across the team.
- Pre-sales chat on product pages with availability routing.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox with assignments, tags and internal notes
- Live chat widget with availability routing
- Hosted contact forms (great for returns / claims pages)
- Customers + Accounts CRM with VIP / LTV custom fields and lifecycle stages
- Macros and saved replies for on-brand tone
- Automations to route by VIP tag, topic (order, return, wholesale, press)
- Spam and phishing classifier on inbound channels
Best fit / not best fit
Tixallo is a great fit if…
- You're a DTC or brand-led store and brand voice in support matters.
- You want to recognise VIP and high-LTV customers without buying a separate CRM.
- You handle a meaningful share of pre-sales and wholesale enquiries via chat.
Tixallo is not the right pick if…
- You're a general ecommerce store without a strong brand-led angle — see the ecommerce overview.
- You need deep Shopify-app-marketplace bundling for support.
- You need WhatsApp Business API or SMS as core channels today.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
How is this different from your general ecommerce page?
The ecommerce page is the platform-agnostic overview for any store. This page is framed for DTC and brand-led ecommerce — it leans into VIP CRM, lifetime value, lifecycle stages and brand-voice replies.
Do you integrate with Shopify or WooCommerce?
We don't ship a one-click Shopify app yet. The chat widget and contact form snippet drop into any storefront, and customer context (VIP tag, LTV, last order) is captured in the Tixallo CRM.
Can we tag VIP customers?
Yes — use Customer custom fields and tags, and route or prioritise with automations.
Is there a free plan?
Yes — free forever for small teams (2 agents, 100 tickets / month), no credit card. Pro is free for the first 90 days.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.