Ticketing software for retail teams
Tixallo gives retail teams one shared inbox for customer questions, returns and store-ops chatter — with a live chat widget for the website and a CRM that remembers who came back.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- One inbox for customer email, web forms, live chat and store-ops alerts.
- Live chat widget on product / store pages.
- Customers + Accounts CRM for VIPs, B2B wholesale, and returning shoppers.
- Macros for the answers you give every day.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Shared inbox with assignments, tags and notes
- Live chat widget with availability routing
- Hosted contact forms (great for returns, claims, wholesale enquiries)
- Customers + Accounts CRM with custom fields
- Macros and saved replies
- Automations to route by topic (order, return, wholesale, store)
- Spam and phishing classifier on inbound channels
Best fit / not best fit
Tixallo is a great fit if…
- You're a small / mid retailer with online and store traffic.
- You want chat on the storefront and a tidy returns flow.
- You'd like to remember repeat customers without buying a separate CRM.
Tixallo is not the right pick if…
- You need a deep POS integration as a single product.
- You need WhatsApp Business API or SMS as a core channel today.
- You need a purpose-built clienteling app.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
Do you integrate with POS or ecommerce platforms?
We don't ship platform-specific apps yet. The chat widget and contact form drop into any storefront, and customer context lives in the Tixallo CRM.
Can we tag VIP / wholesale customers?
Yes. Use Customer custom fields and tags to route or prioritise with automations.
Free plan?
Free forever for small teams (2 agents, 100 tickets / month). Pro features are free for the first 90 days, no card.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.