Ticketing system with live chat as a secondary channel
If email and forms are your main flow and you want to add chat without rebuilding around it. Chats land in the same ticket queue with SLA timers and assignments. For chat-first teams, see live chat ticketing system.
Free forever for small teams · 90-day Pro trial · No credit card
Why teams switch to Tixallo
- Keep your existing email + forms workflow — chat slots in alongside it.
- Chats become tickets in the same queue, with the same SLA timers and assignments.
- Availability routing means agents only get pinged when they're actually online.
- No separate chat tool to maintain or reconcile.
- Free forever for small teams; full Pro feature set free for 90 days.
A quick look
Screenshots are added as we record polished product flows — placeholder kept honest on purpose.
What Tixallo includes today
We only list features that are live in Tixallo right now. No roadmap-stuffing.
- Live chat widget that drops into your existing site
- Chats land in the same shared inbox as email and forms
- Hosted chat page and embed snippet
- Customers + Accounts CRM with custom fields
- Macros and saved replies
- Automations and SLA reminders (Pro trial)
- AI assist for thread summaries and reply drafting (Pro trial)
Best fit / not best fit
Tixallo is a great fit if…
- Email and forms are your main support channel and chat is the new addition.
- You want chat history alongside email history on the same customer record.
- You don't want to redesign your support workflow around chat.
Tixallo is not the right pick if…
- You're a chat-first team — see the live chat ticketing system category page.
- You need product-tour / onboarding-message campaigns.
- You depend on Fin-style fully autonomous AI chat.
Add Tixallo to your website in minutes
Website contact forms
Hosted form pages and copy-paste embeds turn site traffic into tickets — no developer required.
Add Tixallo to your websiteLive chat widget
A lightweight chat script your visitors can use immediately. Conversations land in the same shared inbox as email.
See live chatFrequently asked questions
How is this different from live chat ticketing system?
Live chat ticketing system is the chat-first category page. This page is for ticket-first teams (email + forms is the main flow) who want to add chat as a secondary channel without changing their workflow.
Can chats become tickets?
Yes. Each chat is a ticket — assign, tag, add internal notes, merge, automate, and reply via chat or email follow-up.
Do we need a separate chat tool?
No. The chat widget, hosted chat page and chat-to-ticket flow are part of the core product.
Try Tixallo free
Free forever for small teams. Pro features free for 90 days. No credit card.